In an increasingly competitive environment, extra customer care can make a big difference. A few courtesy expressions in a visitor's own language bring benefits to everyone.

Just say the word! is a new language training method specifically designed to give participants basic introductory skills when meeting foreign visitors for the first time.

The training is particularly aimed at people working in sectors such as tourism and hospitality who may have little experience of using foreign languages.

To avoid lengthy staff absences and to reduce costs, training is done in a series of one day seminars.